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You will receive the card account details from Spokane County by secure email remittance advice. There is a one-time registration process which will only take a few minutes to complete. Upon receipt of the first remittance advice email simply click on the “secure email” attachment (“securedoc.html”). You will then enter your email address and create a password and security question and answer. Once complete, you will be logged in and presented with the entire remittance details in your browser, including payment details, card account number and the card’s expiration date.
Storing a credit card number provides an expedient method for you to receive your payment.
If your company does not have the ability to store credit card numbers, you will receive a unique 16-digit card number, expiration date with each payment by secure email or fax.
Through the virtual payables program, keeping a card on file is completely safe. The card account is given a balance of $0 until an invoice has been approved for payment. Once it is approved, the card will be funded with the exact amount due and you will receive electronic confirmation that the card is ready to be charged. This technology makes keeping a card on file completely safe.
In each remittance advice e-mail you receive, there will be a “secure email” attachment. When you click on that attachment, you will be taken to the secure email login page where you can log in with your email address and password. Once you’ve logged in, you will be presented with the entire remittance details in your browser, including payment details, card account number, and the card’s expiration date.
Contact the County’s accounts payable department at (509) 477-2259 and they will have someone from Bank of America Merrill Lynch follow up to offer options.
It is the County’s intent that all suppliers will ultimately be paid electronically. This is part of an effort to reduce checks to eliminate paper and inefficiencies. This will also decrease the time it takes to complete payment. Many suppliers are already on the process and finding it more convenient than manually handling a check.
At this time, the County will continue to process payments by check for those suppliers not enrolling in virtual payables, although the time to receive funds will be slower.
It is the County’s intent that all suppliers will ultimately be paid electronically. Once you have enrolled in the program, the options of checks will no longer be available.
Spokane County will not impose any direct fees as a part of this new process. Payments will be processed as credit card transactions, so your standard merchant fees will apply. It should also be noted that the County does not accept miscellaneous fees or charges which are not included in the supplier’s quote, proposal or contract with the County, including but not limited to merchant bank fees.
The payment advice can be sent to more than one person if you wish. Some suppliers also establish a general email alias that will forward the remittance to several people in your organization.
If you currently receive on check for multiple locations, you will maintain on card number on file, and the remittance will identify the appropriate locations by invoice number, date and amount. If a separate check is sent to each remit-to address, a unique card number will be assigned for each location.
If you have forgotten your password, there is a standard “forgot your password” link on the login page. If you experience other technical difficulties, there will be a link provided in all remittance emails that will take you to a page that list phone numbers and hours of operation for technical help. For support in the U.S., you can call 1-866-765-0732, Monday – Friday, 24 hours a day.
If you would like more information on the program, please copy and paste the following URL into your browser: http://www.bofaml.com/virtualpayables.