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2. First Name*
3. Last Name*
4. Email Address*
6. 1. What are the two aquatic facilities Spokane County Parks, Recreation & Golf operates?*
8. 2. What should you do to ensure that all customers have a positive experience?*

   1. Keep the facility clean
   2. Stay on task
   3. Greet customers with a smile

   1. Prevent possible dangerous situations
   2. All of the above
10. 3. When handling a problem you should: (check all that apply)*

    1. Walk away
    2. Be pleasant, professional, and listen
    3. Speak in a stern voice

    1. Ask a manager for assistance when needed
    2. Avoid direct eye contact
    3. Understand that customers concerns are important
12. 4. Are scheduled staff meetings and trainings mandatory? *

    1. Yes
    2. No
14. 5. What organization is running the concession stands at each facility this year?*

    1. Domino's Pizza
    2. Spokane County

    1. Spokane Chiefs
    2. Spokane Indians
16. 6. When can you use your cell phone while at work?*

    1. While on duty
    2. While walking around the pool deck

    1. When the facility is slow
    2. Only your lunch break
18. 7. All employees may be subjected to disciplinary actions for? (check all that apply)*

    1. Harassment of any sort
    2. Wearing your proper uniform
    3. Theft
    4. Entering facility during non-operating hours without approval

    1. Drinking water while at work
    2. Being habitually absent or tardy
    3. Talking with a co-worker
20. 8. During an emergency you should? *

    1. Stay calm
    2. Call 911
    3. Clear the facility

    1. Follow the Emergency Action Plan
    2. All of the above
22. 9. What should you do if someone from a news station, paper, or other media source approaches you at the aquatic facility?*

    1. Agree to partake in an interview with the news outlet
    2. Allow them inside the facility before notifying a Manager on site
    3. Contact one of the administrative staff members (Rachel Hansen, Haiden Harlan, or Jared Webley) and provide their business cards
    4. None of the above
24. 10. When a patron has a comment, suggestion or complaint, what should you do? *

    1. Get your supervisor
    2. Walk away from them

    1. Offer them a comment, suggestion or complaint form
    2. Tell them we don't care
26. 11. What does EAP stand for? *
28. 12. Is it ok to gossip at work or talk negatively about a coworker with other coworkers? *

    1. Yes
    2. No
30. 13. If you cannot make one of your scheduled shifts, what should you do first before contacting your manager? *

    1. Contact the Aquatic Coordinator
    2. Contact your manager

    1. Not show up for the shift with no warning
    2. Find someone to cover your shift
32. 14. Before leaving at the end of your shift what do you need to do? (check all that apply)*

    1. Correctly fill out your timesheet
    2. Have your supervisor on duty check your timesheet

    1. Spin around 3 times
    2. Drink water
34. 15. Where do you submit leave requests? *

    1. Deputy.com
    2. Your manager
    3. Aquatic Coordinator

    1. When2Work
    2. You don't submit them
36. 16. Where can you see your schedule? (check all that apply)*

    1. The system will send you an email of your shifts
    2. You can login to the system (deputy.com) and view your schedule

    1. The schedule will be posted on site
    2. All of the above
38. 17. If you have any questions about anything who should you contact first? (check all that apply)*

    1. Your manager
    2. The Recreation Program Manager

    1. The Aquatic Coordinator
    2. A co-worker
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