I received an email stating "Thank you for going paperless", but I did not sign up for paperless.
Option 1: Customer must click on “Complete paperless process” link within email to complete enrollment. If they do not, the paperless option will not be active and will drop off system within a few days.

Option 2: Customer can log into account and cancel paperless registration.
Choose > My Profile > paperless option > cancel paperless registration.

Show All Answers

1. What are some of the benefits of receiving my bill electronically?
2. What are the benefits of paying a bill online?
3. How does the system work?
4. Do I need to register to pay a bill?
5. What forms of payment can I use?
6. How will I know that my payment has been accepted?
7. What are the costs for paying electronically?
8. Will I be able to print a copy of my bill?
9. When I sign up to "Go Paperless", will I still receive a paper bill in the mail?
10. Can I start receiving paper bills again?
11. I received an email stating "Thank you for going paperless", but I did not sign up for paperless.
12. I accidentally deleted my current email notification, what should I do?
13. If I have additional questions about my bill or am having trouble registering, who should I call?