Ombuds Services

Ombuds are individuals who assist and advocate for individuals and their families who have concerns, complaints, or grievances regarding their behavioral health services funded by the Washington Apple Health Managed Care Organizations or SCRBH in the Spokane Regional Service Area (RSA) system of care.

The Ombuds service receives, investigates, advocates for, and assists eligible individuals with the resolution of grievances, the appeal processes when applicable, and, if necessary, the administrative fair hearing process.

The Ombuds service is independent of Washington Apple Health Managed Care Organizations and CSHCD SCRBH network providers.

Please contact the Ombuds at 1 (509) 477-4666 or Toll-Free at 1 (866) 814-3409, or via email at [email protected]. Interpreter services are also available at no cost.

2019 Behavioral Health Ombuds Brochure - English

2019 Behavioral Health Ombuds Services Poster