Spokane County Community Services (CSD), Spokane County Regional Behavioral Health (SCRBH) (Administrative Services Organization) has Customer Care Services available from 8:00 AM to 5:00 PM Pacific time, Monday through Friday, year-round except on recognized federal or state holidays.
Customer Care Services are considered the first line-of-support responsible for providing prompt and responsive telephone assistance to callers regarding behavioral health benefits, eligibility information and referrals to the CSD SCRBH contracted behavioral health providers and/or other support resources or service systems. Customer Care Representatives will triage and resolve complaints, Grievances, and Appeals. Interpreter services are available at no cost.
Please call the SCRBH Customer Care Representative at 1 (509) 477-4570 or Toll-Free at 1 (877) 304-7183 for any questions related to SCRBH-funded services. You may also contact us via email at SCRBHcustomerservices@spokanecounty.org.