Policies & Procedures

       
AD - 1 Formal Policy 5.19.2021
Word PDF Tracked Changes
AD - 2 Policy and Procedure Development, Revision and Training 7.16.2021 Word PDF Tracked Changes
AD - 3 Recovery and Resiliency 7.16.2021 Word PDF Tracked Changes
AD - 4 Practice Guidelines 7.16.2021
Word PDF Tracked Changes
AD - 5 Compliance with Other Federal and State Laws 7.16.2021 Word PDF Tracked Changes
AD - 6 Age Culturally and Linguistically Competent Services 7.16.2021 Word PDF Tracked Changes
AD - 7 Provider Non-Discrimination 7.16.2021 Word PDF Tracked Changes
AD - 8 Program Integrity 4.09.2021 Word PDF Tracked Changes
AD - 9 Protocols for Tribes and Non-Tribal Indian Health Care Providers (IHCPs) 4.09.2021 Word PDF Tracked Changes
AD - 12 Provider Training and Education 7.16.2021
Word PDF Tracked Changes
AD - 13 Behavioral Health Advisory Board 7.29.2021 Word PDF Tracked Changes
AD - 14 Staff Qualifications and Behavioral Health Professional Exception Request 7.29.2021 Word PDF Tracked Changes
AD - 15 Delegation Agreements 3.26.2021 Word PDF Tracked Changes
AD - 15A CSHCD SCRBH Delegation Plan Addendum 3.26.2021 Word PDF Tracked Changes
AD - 16 Community Input for the Regional Behavioral Health Administrative Service Organization 7.16.2021 Word PDF Tracked Changes
AD - 17 Contract Deliverables 7.16.2021
Word PDF Tracked Changes
AD - 19 Restraint and Seclusion 7.16.2021
Word PDF Tracked Changes
AD - 20 Coordination of Benefits and Third-Party Liability 10.01.2021 Word PDF Tracked Changes
AD - 22 Provider Credentialing and Re-credentialing 5.27.2022
Word PDF Tracked Changes
AD - 23 Customer Care Services 5.20.2021 Word PDF Tracked Changes
CES - 1 Billing Procedure 10.27.2021 Word PDF Tracked Changes
CES - 2 Claims Document Storage and Retention 12.03.2021 Word PDF Tracked Changes
CES - 3 Claims Inventory Process and Storage 12.03.2021
Word PDF Tracked Changes
CES - 4 Claims Monitoring and Auditing 5.26.2021 Word PDF Tracked Changes
CES - 5 Billing Procedures for CSHCD SCRBH Managed Crisis Services 12.03.2021 Word PDF Tracked Changes
CES - 6 Improper Claims Payment Identification 5.19.2021 Word PDF Tracked Changes
CES - 7 Provider Dispute of an Agency Action 5.19.2021 Word PDF Tracked Changes
CES - 8 Terms and Conditions of Payment 2.04.2021 Word PDF Tracked Changes
CES - 9 Time Limits - Coordination of Benefits 10.27.2021 Word PDF Tracked Changes
CES - 10 Billing Time Limits Procedure 8.20.2021
Word PDF Tracked Changes
CES - 11 Changes in Medicaid Enrollment 7.16.2021
Word PDF Tracked Changes
CSE - 1 Eligibility Criteria 12.14.2021 Word PDF Tracked Changes
CSE - 4 Inter- MCO/BH-ASO Transfer 10.27.2021 Word PDF Tracked Changes
CSE - 5 Notice of Action 4.28.2022
Word PDF Tracked Changes
CSI - 1 Inpatient Authorization 7.16.2021 Word PDF Tracked Changes
CSI - 6 Retrospective Review 1.07.2021
Word PDF Tracked Changes
CSI - 8 Continued Provision Inpatient Services 1.07.2021
Word PDF Tracked Changes
CSI - 9 Discharge Planning and Community Reintegration 11.17.2021 Word PDF Tracked Changes
CSI - 10 Administrative Policy on the Involuntary Treatment Act 11.17.2021 Word PDF Tracked Changes
CSI - 11 CSHCD SCRBH/DCR No Bed Policy 11.17.2021
Word PDF Tracked Changes
CSL - 1 Behavioral Health Outpatient Level of Care Guidelines 7.24.2020 Word PDF Tracked Changes
CSO - 1 Outpatient Authorization 8.02.2021 Word PDF Tracked Changes
F - 3.9 Fiscal Monitoring 5.04.2021
Word PDF Tracked Changes
GA - 1.10 Records Retention 4.01.2021
Word PDF Tracked Changes
MIS - 2 Merging Consumer Electronic Records 4.06.2022
Word PDF Tracked Changes
MIS - 3 HIPAA Compliant Conference Calls Involving Protected Health Information 5.19.2021
Word PDF Tracked Changes
MIS - 4 Error Reconciliation and Resolution 7.27.2021
Word PDF Tracked Changes
MIS - 5 Help Desk 7.27.2021 Word PDF Tracked Changes
MIS - 8 Service Encounter and Data Certification 7.29.2021 Word PDF Tracked Changes
MIS - 9 EDI Data Submission 7.29.2021 Word PDF Tracked Changes
MIS - 10 Device and Media Controls -  Master and Raintree Data Backup and Storage 4.01.2021
Word PDF Tracked Changes
MIS - 11 Restoring Data From Backup 5.19.2021
Word PDF Tracked Changes
MIS - 12 Information System Monitoring 5.24.2021
Word PDF Tracked Changes
MIS - 13 HCA Behavioral Health Data System Guide 7.29.2021 Word PDF Tracked Changes
MIS - 14 MIS Policies 7.29.2021 Word PDF Tracked Changes
MIS - 16 Disaster Recovery 7.29.2021 Word PDF Tracked Changes
MIS - 17 Data Security, Device and Media Controls - Access Control - Encryption and Decryption 1.19.2022
Word PDF Tracked Changes
MIS - 21 Management Information Systems 5.24.2021
Word PDF Tracked Changes
MIS - 22 Data Reporting 8.05.2021
Word PDF Tracked Changes
MIS - 23 Shared Enrolled Individuals' Data 8.10.2020 Word PDF Tracked Changes
MIS - 24 Oaths of Confidentiality 8.05.2021 Word PDF Tracked Changes
MIS - 25 Access Control - Automatic Logoff 4.05.2021
Word PDF Tracked Changes
MIS - 26 Access Control - Facility and Emergency Access Procedures 4.05.2021
Word PDF Tracked Changes
MIS - 28 Assigned Security Responsibility 7.01.2020 Word PDF Tracked Changes
MIS - 29 Business Associate Contracts/Agreements 7.01.2020 Word PDF Tracked Changes
MIS - 30 Device and Media Controls - Accountability 7.01.2020 Word PDF Tracked Changes
MIS - 31 Emergency Mode Operation Plan 9.07.2021
Word PDF Tracked Changes
MIS - 34 Information Access Management - Access Authorization Establishment, Modification 4.05.2021
Word PDF Tracked Changes
MIS - 35 Information System Activity Review 7.01.2020 Word PDF Tracked Changes
MIS - 36 Information Systems (IS) Audit Controls 7.01.2020 Word PDF Tracked Changes
MIS - 37 Information Systems (IS) Evaluation 5.19.2021
Word PDF Tracked Changes
MIS - 38 Information Systems (IS) Integrity 5.19.2021
Word PDF Tracked  Changes
MIS - 39 Information Systems (IS) Security Incident Response,  Reporting Plan and Procedures 4.14.2022
Word PDF Tracked Changes
MIS -39A CSHCD_SCRBH HIPAA Privacy Security Breach Report 8.24.2020 Word PDF Tracked Changes
MIS - 40 Log-In Monitoring 4.12.2021
Word PDF Tracked Changes
MIS - 41 Password Management Person or Entity Authentication Access Control Unique User Identification 4.12.2021
Word PDF Tracked Changes
MIS - 42 Protection from Malicious Software 4.12.2021
Word PDF Tracked Changes
MIS - 43 Risk Analysis 4.12.2021
Word PDF Tracked Changes
MIS - 44 Information Systems Risk Management 4.12.2021
Word PDF Tracked Changes
MIS - 45 Sanction 4.12.2021
Word PDF Tracked Changes
MIS - 46 Security Awareness and Training 4.12.2021
Word PDF Tracked Changes
MIS - 47 Security Management Process 4.12.2021
Word PDF Tracked Changes
MIS - 48 Security Reminders 8.31.2021
Word PDF Tracked Changes
MIS - 49 Testing and Revision Procedures 7.01.2020 Word PDF Tracked Changes
MIS - 50 Transmission Security - Integrity Controls, Encryption 4.12.2021
Word PDF Tracked Changes
MIS - 51 Workforce Security - Authorization and/or Supervision 8.31.2021
Word PDF Tracked Changes
MIS - 52 Workforce Security - Termination Procedures 4.12.2021
Word PDF Tracked Changes
MIS - 53 Workforce Security - Workforce Clearance 8.31.2021
Word PDF Tracked Changes
MIS - 54 Workstation Use and Workstation Security 4.12.2021
Word PDF Tracked Changes
MIS - 55 Mobile Device User Security 4.12.2021
Word PDF Tracked Changes
MIS - 56 Mobile Device Encryption 4.12.2021
Word PDF Tracked Changes
MIS - 57 Confidential Information 4.12.2021
Word PDF Tracked Changes
MIS - 58 Health Information Organization 8.31.2021
Word PDF Tracked Changes
MIS - 59 Claim and Encounter Data Accuracy, Consistency and Completeness 5.25.2021
Word PDF Tracked Changes
QM - 1 Incident Reporting and Media Contact 10.27.2021 Word PDF Tracked  Changes
QM - 2 Ethical and Professional Conduct - Prosecutorial Diversion Program (PDP) Services 8.26.2021
Word PDF Tracked Changes
QM - 3 Grievance and Appeal System 7.29.2021
Word PDF Tracked Changes
QM - 4 Ombuds Service 7.29.2021
Word PDF Tracked Changes
QM - 8 Program Monitoring 4.12.2021 Word PDF Tracked Changes
QM - 10 Compliance Plan 2.11.2022
Word PDF Tracked Changes
QM - 13 Appeals and State Administrative Hearings 5.19.2021 Word PDF Tracked Changes
QM - 14 Fraud and Abuse Compliance Provider Payment Suspensions 6.13.2022
Word PDF Tracked Changes
QM - 15 Quality Assessment and Performance Improvement (QAPI) Plan 8.18.2020 Word PDF Tracked Changes
QM - 16 Utilization Management Plan 5.26.2021
Word PDF Tracked Changes
QM - 17 Utilization Management Triage and Referral for Behavioral Healthcare 7.16.2021
Word PDF Tracked Changes
QM - 18 Utilization Management Communication Services 7.30.2021
Word PDF Tracked Changes
RD - 1 Residential Services 1.07.2021
Word PDF Tracked Changes
RD - 6 Single-Bed Certification 7.30.2021 Word PDF Tracked Changes
RD - 7 Children's Long Term Inpatient Program - CLIP 4.06.2022 Word PDF Tracked Changes
RS - 1 Individual Service Plans_Treatment Plans 1.12.2021 Word PDF Tracked Changes
RS - 2 Crisis Plans 3.29.2022
Word PDF Tracked Changes
RS - 3 Crisis Response Services 7.29.2021 Word PDF Tracked Changes
RS - 4 Advance Directives 8.04.2021 Word PDF Tracked
​Changes
RS - 5 Provider Linkages and Coordination 8.04.2021 Word PDF Tracked Changes
RS - 6 Behavioral Health Disaster Response 5.26.2021 Word PDF Tracked Changes
RS - 7 Individual Rights 4.06.2022 Word PDF Tracked Changes
RS - 8 Timely Access to Care 8.04.2021 Word PDF Tracked Changes
RS - 9 Behavioral Health Service Delivery via Interactive Video Technology 5.19.2021 Word PDF Tracked Changes
RS - 10 Behavioral Health Service Delivery via Interactive Video Technology During COVID-19 5.19.2021 Word PDF Tracked Changes
RS - 12 Network Capacity and Provider Selection and Management 8.04.2021 Word PDF Tracked Changes
RS - 15 Individual's Right to His or Her Clinical Records 8.04.2021 Word PDF Tracked Changes
RS - 16 Notice of Information Practices 8.04.2021 Word PDF Tracked Changes
RS - 17 Timely Access to Authorization 8.04.2021 Word PDF Tracked Changes
RS - 18 Screening Assessment for Co-Occurring Disorders (GAIN- SS) 8.04.2021 Word PDF Tracked Changes
RS - 19 Resource Management 1.07.2021
Word PDF Tracked Changes
RS - 20 Access to Personal Property 8.04.2021 Word PDF Tracked Changes
RS - 21 Available Resources 1.07.2021
Word PDF Tracked Changes
RS - 22 SABG Capacity Management 5.19.2021 Word PDF Tracked Changes
RS - 23 Cost Sharing Assistance for Private Health Insurance 1.07.2021 Word PDF Tracked Changes
RS - 24 Care Coordination 10.27.2021 Word PDF Tracked Changes
RS - 25 SABG Treatment Services 5.19.2021 Word PDF Tracked Changes
RS - 26 Criminal Justice Treatment Account 5.28.2021
Word PDF Tracked Changes
RS - 27 Behavioral Health Crisis Hotline and Telephone Access Standards 1.07.2021 Word PDF Tracked Changes
** Previous Tracked Changes may be requested HERE.