Facility

Call Volume


On average, Spokane County 911 handles 761 calls to 911 and 645 Crime Check calls for service per day.

In 2016 ,Spokane County 911 received 293,604 calls to 911 and 247,795 Crime Check calls for a total of 541,399 phone calls. In 2015 we received 301,123 calls to 911, and 231,133 Crime Check calls. Call volume varies by season and hour.

Class of Service for 2016


  • Wireline: 12%
  • Wireless: 81%
  • VOiP: 7%

Top Five Types of Calls for 2016


  • Medics
  • 911 Hang Up
  • Theft
  • Reckless Driver
  •  Suspicious Person

Shift Supervisor


The shift supervisor is responsible for ensuring that the center operates efficiently and assists call receivers in exceeding both public and first responder expectations during a typical work shift.

Call Receiver


Call receivers answer both emergency and non-emergency lines. Crime Check, the non-emergency number is a service provided by Spokane County 911. Call receivers answer calls, process reports and other information from the public.

Call Facts


  • The average 911 call lasts just over a minute and a half
  • The average Crime Check call lasts 3 minutes
  • Total reports for 2016: 56,289
  • Total reports for 2015: 50,448
  • Total reports for 2014: 50,583
  • Total reports for 2013: 43,179
  • Total reports for 2012: 41,029
  • Total reports for 2011: 35,198
  • Total reports for 2010: 32,407