On average, Spokane County 911 handles 761 calls to 911 and 645 Crime Check calls for service per day.
In 2017 ,Spokane County 911 received 281,104 calls to 911 and 249,683 Crime Check calls for a total of 541,399 phone calls. In 2016 we received 293,604 calls to 911, and 247,795 Crime Check calls. Call volume varies by season and hour.
The shift supervisor is responsible for ensuring that the center operates efficiently and assists call receivers in exceeding both public and first responder expectations during a typical work shift.
Call receivers answer both emergency and non-emergency lines. Crime Check, the non-emergency number is a service provided by Spokane County 911. Call receivers answer calls, process reports and other information from the public.
The average 911 call lasts just over a minute and a half