Employment

Spokane County 911 has a continuous recruitment open to establish an eligibility list of Emergency Call Receiver applicants. Pay ranges from $18.57 - $25.06 hourly, plus benefits.

Sometime in 2019 the 911 Call Receiving Center will combine with Fire and Law Dispatch into an integrated communication center. Prior to integration, employees hired as 911 Call Receivers will have an opportunity to cross-train as a Law and/or Fire Dispatcher, with the potential to earn $38.93 per hour at the top step of the salary range based on 2019 pay rates. After integration, all 911 Call Receivers will be required to cross-train as Law and/or Fire dispatchers.

Testing process includes a typing test, job skills assessment (Critical) and a group interview.  Successful applicants will then be placed on the eligibility list and from that point be scheduled for interviews as positions become available.   Applicants will remain on the eligibility list for 12 months.
 Job Posting information, minimum requirements, pay and benefits information and application can be viewed on the “Current Openings” webpage for Spokane County at
http://www.spokanecounty.org/1021/Current-Openings

Emergency Communications Call Receiver Description

A 911 Call Receiver’s primary duty is to respond to emergency calls from citizens by answering 911 emergency and non-emergency telephone lines. They will determine nature and jurisdiction of emergency - Fire, Medical, Law Enforcement - route service and information calls to law enforcement dispatchers via Computer Aided Dispatch (CAD) and/or route calls to the correct dispatcher - Law Enforcement, Fire and Medical. 911 provides report writing through Crime Check.

Qualifications
  • A High school diploma or equivalent
  • One year of any combination of education, training and/or work experience which provides evidence that the applicant possesses the knowledge and abilities required for the position
  • Must type net 30 words per minute
  • Successfully pass a criminal background check
  • Be proficient in the use of personal computer
  • Have a valid driver’s license
Schedule/shifts
Emergency Communications Center operates 24 hours per day, Seven days a week. There are 3 main shifts:
  • Day: 7 a.m. - 3 p.m.
  • Swing: 3 - 11 p.m.
  • Graveyard: 11 p.m. - 7 a.m.
Other shifts are offered for peak call times. Shifts are bid every 6months and bidding is processed by seniority. Each shift offered has at least 2 consecutive days off. A work week is 40 hours. Vacations are bid twice a year and are also bid based on seniority. Occasionally, Call Receivers may be required to work mandatory overtime. Holidays occurring on a regularly scheduled work day are paid at a holiday rate or may be taken as a day off with standard pay if staffing allows. For further questions, contact the Training Supervisor at 509-532-8959.