The below listed entities describe the primary participants in the Spokane RSN quality management system:

Administrative Services Organization (ASO): an RSN contracted entity which oversees the utilization management, information services and resource development components of the RSN system of care.

Regional Support Network (RSN): the County entity housed within Spokane County Community Services Division, which administers public mental health dollars for Spokane County.

Mental Health Advisory Board (MHAB): Citizen Advisory Board to the RSN, constructed and maintained in accordance with WAC 388-865-0222(2). It’s recommendations are reviewed by the Board of County Commissioners.

Board of County Commissioners (BOCC): the County governing body for Spokane County Community Services, and consequently the RSN.

Ombuds: Contracted individual responsible for implementing WAC 388-865-0250. The Ombuds assists and advocates for consumers who have complaints and grievances concerning services and the mental health system.

Quality Review Team: The QRT is the group responsible for implementing WAC 388-865-0282. This group shall review provider and RSN performance, with a focus on customer satisfaction. Recommendations of the QRT are forwarded to the RSN for action.

Consumer Consultation Panel: a subcommittee of the Mental Health Advisory Board, this group consists of 12 consumers of public mental health services and advises the RSN and MHAB on issues pertaining to planning from a service recipient perspective.

Provider agencies: which contract with the RSN to provide mental health services. Here is a list of provider agencies:

• SPOKANE REGIONAL SUPPORT NETWORK (SCRSN) PROVIDER AGENCIES

The Quality Integration Team (QIT): This entity includes representatives from the QRT, Ombuds, Mental Health Advisory Board, Consumer Consultation Panel and provider QI staff. Facilitated by the RSN, the QIT acts as the focus for the RSN’s efforts to work with stakeholders in the mental health system regarding quality improvement issues. It also functions as a venue where difficult, system-wide quality issues may be addressed.

Last Modified On: 1/10/2007