Facility

Call Volume
On average, Spokane County 911 handles 761 calls to 911 and 645 Crime Check calls for service per day.

In 2015 ,Spokane County 911 received 532,256 total phone calls, an increase of 26,022 from 2014. In 2015 we received 301,123 calls to 911, and 231,133 Crime Check calls. Call volume varies by season and hour.
Class of Service for 2015
  • Wireline: 13.4%
  • Wireless: 80.4%
  • VOiP: 6.2%
Top Five Types of Calls for 2014
  • Medics: 31,535
  • 911 Hang Up: 21,444
  • Theft: 13,975
  • Reckless Driver: 10,842
  •  Suspicious Person: 10,821
Shift Supervisor
The shift supervisor is responsible for ensuring that the center operates efficiently and assists call receivers in exceeding both public and first responder expectations during a typical work shift.

Call Receiver
Call receivers answer both emergency and non-emergency lines. Crime Check, the non-emergency number is a service provided by Spokane County 911. Call receivers answer calls, process reports and other information from the public.

Call Facts
  • The average 911 call lasts just over a minute and a half
  • The average Crime Check call lasts 3 minutes
  • Total reports for 2015: 49,207
  • Total reports for 2014: 50,583
  • Total reports for 2013: 43,179
  • Total reports for 2012: 41,029
  • Total reports for 2011: 35,198
  • Total reports for 2010: 32,407