Emergency Communications Call Receiver Description
A 911 Call Receiver’s primary duty is to respond to emergency calls from citizens by answering 911 emergency and non-emergency telephone lines. They will determine nature and jurisdiction of emergency - Fire, Medical, Law Enforcement - route service and information calls to law enforcement dispatchers via Computer Aided Dispatch (CAD) and/or route calls to the correct dispatcher - Law Enforcement, Fire and Medical. 911 provides report writing through Crime Check.
- A High school diploma or equivalent
- One year of any combination of education, training and/or work experience which provides evidence that the applicant possesses the knowledge and abilities required for the position
- Must type net 30 words per minute
- Successfully pass a criminal background check
- Be proficient in the use of personal computer
- Have a valid driver’s license
Emergency Communications Center operates 24 hours per day, Seven days a week. There are 3 main shifts:
- Day: 7 a.m. - 3 p.m.
- Swing: 3 - 11 p.m.
- Graveyard: 11 p.m. - 7 a.m.