Eligibility Criteria & Types of Services Available

New Clients


New clients are taken between the hours of 8 a.m. and 10 a.m., Monday through Friday, or by appointment;  however there's no appointment necessary. New clients without an appointment are welcome between 8am - 11am, and 1pm - 3pm.  Intake interviews of new clients can take up to and hour or more.  Please plan accordingly.

If you are new, we strongly encourage you to call first before coming in.  

Eligibility Criteria


Before we can assist veterans, state law requires us to obtain certain "qualifying" documentation. All veterans who receive services from our office must provide proof of the following:
  • Proof of Honorable Discharge (DD-214) -Copy 2 or 4, or a hospital inquiry (HINQ) from the Spokane VA Medical Center from the Armed Forces of the United States and have completed service obligations. Also bring marriage license and minor children's birth certificates if applicable. Honorable military service is defined by RCW 41.047.
  • Proof of Residency in the State of Washington for at least 12 months and must be currently residing in Spokane County.
  • Proof of Income at the time of application (tax return, pay stubs, DSHS, VA and Social Security award letters etc.). Income can be no greater than 150% of the monthly/annual poverty level established by the U.S. Department of Health and Human Services.
It is strongly recommended that you print out our Spokane County Veteran Services New Client Requirements Checklist (PDF) to assist you in gathering all the required information.

Types of Emergency Services Available


Our emergency assistance is geared towards sustainable outcomes for eligible veterans.  The financial assistance is provided in the form of a voucher to a specific vendor (for example: grocery store, landlord, etc.) 

Our service officers are knowledgeable, skilled and have relationships with area partners who together with our services will often be successful in forming comprehensive and lasting solutions for our clients.
  • Food
  • Rent (facing eviction)

    This type of assistance requires an application whereby we thoroughly investigate the cause of the threat of eviction before assisting.  This type of assistance is often conditional as well. We’ll be endeavoring with you to help ensure that these circumstances are not reoccurring.   

  • Burial assistance
  • Work clothing
  • Gasoline and bus passes
  • Water and electric (if facing shut-off) 
This type of assistance requires an application as well.  We thoroughly investigate the cause(s) of the threat of being shut-off before assisting.  This type of assistance is conditional too. We’ll assist with advising veterans to help ensure that these circumstances are not reoccurring either.

  •   Furnace oil (limited availability)
  •   Prescription and other medical supplies (very limited availability by application)
We also offer information services and assistance on a variety of Veteran’s benefits, such as applying for military discharge papers (DD-214). Referrals are made to other community resources for education, employment and counseling. For more information please make sure and research the following:
Please note that financial assistance is for severely low-income, emergency situations for our veterans.